Джон Джестон - Управление бизнес-процессами. Практическое руководство по успешной реализации проектов
• на этапах персонала, разработки и реализации ценности рекомендуется воспользоваться шагами общей схемы, чтобы обеспечить согласование и увязку персонала, процессов и ИТ. Шаг Контроль в методологии «шесть сигм» можно применить для мониторинга выгод, обеспечения контроля устойчивости и управления процессами;
• неотъемлемые атрибуты – управление проектом, управление изменениями персонала и лидерство – играют ключевую роль в успехе любого проекта BPM, как и в успехе проекта «шесть сигм»/BPM. Следует иметь в виду, что проект BPM сильно зависит от того, насколько хорошо управляется проект BPM и его влияние на бизнес, а не от применения наилучшего решения или методологии.
Подводя итоги, можно сказать, что BPM заключается в управлении постоянным усовершенствованием процессов в организации. Речь идет о формировании архитектуры бизнес-процессов, корпоративном руководстве процессами, способности управлять изменениями в организации, устойчивом функционировании процессов и повышении зрелости BPM, наряду с прочими аспектами. «Шесть сигм» может стать отличной стратегией вмешательства в случае проблемы совершенствования бизнес-процессов. Вот почему мы считаем «шесть сигм» полезным подмножеством общей схемы.
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