Марк Браун - Сбалансированная система показателей: на маршруте внедрения
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Примечания
1
Престижная премия, ежегодно вручаемая в США компании, добившейся наибольших достижений в области всеобщего управления качеством (total quality management). — Прим. ред.
2
Опубликовано с разрешения Air Products and Chemicals Inc.
3
Опубликовано с разрешения Air Products and Chemicals Inc.
