Энни Макки - На одной волне: Как управлять эмоциональным климатом в коллективе
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Значение эмпатии в период кризиса: см. Jane Dutton, Peter Frost, Monica Worline, Jacoba Lilius, and Jason Kanov, “Leading in Times of Trauma,” Harvard Business Review (January 2002): с. 54–61; Jane Dutton and Emily D. Heaphy, “The Power of High-Quality Connections,” в Positive Organizational Scholarship, ed. Kim Cameron, Jane E. Dutton, and Robert Quinn (San Francisco: Berrett-Koehler, 2003): с. 264–278.
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Мэр Джулиани, 11 сентября 2001 года: см. E. Pooley, “Mayor of the World,” Time, December 31, 2001, с. 1.
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Обращение мэра Джулиани к горожанам: см. A. Ripley, “We’re Under Attack,” Time, December 31, 2001, стр. 5; Pooley, “Mayor of the World,” с. 2.
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Призыв мэра Джулиани к состраданию: высказывания Рудольфа Джулиани после террористической атаки на Всемирный торговый центр, 12 сентября 2001 г. См. www.nyc.gov.
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Нью-Йорк изменился: личное сообщение Мэри Энн Бейтос, старожилки Нью-Йорка, которая работает в центральной части Манхэттена.
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Изучение производственного консультирования: см. Manuel London, Leadership Development: Paths to Self-Insight and Professional Growth (Mahwah, NJ: Lawrence Erlbaum Associates, 2002).
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Высокие издержки неудачного подбора кадров: см. HayGroup, “Increasing the odds of success with outside experienced hires: A case study of competency-based assessment and selection,” Hay Viewpoint working paper (Boston: The McClelland Center, 2003).
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Роль наставников и консультантов в развитии лидерских качеств управленческого персонала: см. Morgan W. McCall Jr., Michael M. Lombardo, and Ann. M. Morrison, The Lessons of Experience: How Successful Executives Develop on the Job (Lexington, MA: Lexington Books, 1988); Kathy Kram, Mentoring at Work (Glenview, IL: Scott, Foresman, 1985); Kathy Kram and Cary Cherniss, “Developing Emotional Competence through Relationships,” в The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations, ed. Cary Cherniss and Daniel Goleman (San Franciso: Jossey-Bass, 2001), с. 254–285; Daniel Goleman, Richard Boyatzis, and Annie McKee, Primal Leadership (Boston: Harvard Business School Press, 2002); Richard Boyatzis, Melvin Smith, and Nancy Tresser, “Sustaining Leadership Effectiveness Through Coaching and Compassion: It’s Not what You Think,” Academy of Management Learning and Education (готовится к изданию); Richard Boyatzis, Anita Howard, Brigette Rapisarda, and Scott Taylor, “Coaching Can Work, but Doesn’t Always,” People Management (March 11, 2004), с. 26–32.
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Преимущества социальных функций отношений перед инструментальными: см. Herminia Ibarra, Working Identity: Unconventional Strategies for Reinventing Your Career (Boston: Harvard Business School Press, 2003).
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Инструментальные отношения между лидером и подчиненными: существует масса исследований, посвященных этому явлению и его негативным последствиям. Их, как правило, относят к так называемой теории социально-управленческого обмена (модель «лидер – ведомый»). См. Fred Dansereau, James Cashman, and George Graen, “Instrumentality Theory and Equity Theory as Complimentary Approaches in Predicting the Relationship of Leadership and Turnover among Managers,” Organizational Behavior and Human Performance 10, № 2 (1973): с. 184–200; Fred Dansereau, George Graen, and William Haga, “A Vertical Dyad Linkage Approach to Leadership within Formal Organizations: A Longitudinal Investigation of the Role Making Process,” Organizational Behavior and Human Performance 13, (1975): с. 46–78; George Graen and Terri Scandura, “Toward a Psychology of Dyadic Organizing,” Research in Organizational Behavior 9, (1987): с. 175–208; George Graen, Michael Novak, and Patricia Sommerkamp, “The Effects of Leader-Member Exchange and Job Design on Productivity and Satisfaction: Testing a Dual Attachment Model,” Organizational Behavior and Human Performance 30, № 1 (1982): с. 109–131; George Graen and Mary Uhl-Bien, “Relationship-Based Approach to Leadership: Development of Leader-Member Exchange (LMX) theory of Leadership over 25 Years: Applying a Multi-Level Multi-Domain Perspective,” Leadership Quarterly 6, № 2 (1995): с. 219–247; George Graen and J. Cashman, “A Role-Making Model of Leadership in Formal Organizations: A Developmental Approach,” Leadership Frontiers, ed. James G. Hunt and Lars L. Larson (Kent, OH: Kent State University Press, 1975): с. 143–165.
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Непрочные социальные связи как следствие инструментального подхода к обучению: см. Kathy Kram, Mentoring at Work (Glenview, IL: Scott, Foresman, 1985): с. 143–165; Monica Higgins and Kathy Kram, “Reconceptualizing Mentoring at Work: A Developmental Network Perspective,” Academy of Management Review 26, (2001): с. 264–288.
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Определение производственного обучения: см. Richard Boyatzis, “Notes from a Coaching Workshop,” (unpublished paper, Weatherhead School of Management, Case Western Reserve University, 2003).
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Негативное воздействие социальной изоляции: см. Boyatzis, Smith, and Tresser, “Sustaining Leadership Effectiveness Through Coaching and Compassion,” Academy of Management Learning and Education (готовится к изданию).
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Особенности квалифицированных наставников: см. Richard Boyatzis, “Core Competencies in Coaching Others to Overcome Dysfunctional Behavior,” в Linking Emotional Intelligence and Performance at Work: Current Research Evidence, ed. Vanessa Druskat, Fabio Sala, and Gerald Mount (New York: Lawrence Erlbaum Associates. В печати).
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См. Johann Wolfgang von Goethe, Faustus; The Bride of Corinth; The First Walpurgis Night, 2 vols., translated by John Anster (London: Longman, Rees, Orme, Brown, Green, and Longman, 1835), с. 303.
Имеется в виду чрезвычайно вольный перевод «Фауста», выполненный Джоном Анстером. Это строки из Пролога (слова, которые произносит Директор). В переводе Б. Пастернака они звучат следующим образом:
Кто ждет в бездействии наитий,
Прождет их до скончанья дней.
В поэзии греметь хотите?
По-свойски расправляйтесь с ней.
Я вам сказал, что нам во благо.
Вы и варите вашу брагу.
Без разговоров за котел!
День проморгали, день прошел, –
Упущенного не вернете.
Ловите на ходу, в работе
Удобный случай за хохол.
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Лидерство и власть: см. John P. Kotter, The General Managers (New York: Free Press, 1982); David C. McClelland, Human Motivation (Glenview, IL: Scott, Foresman & Co., 1985); Gary A. Yukl and David Van Fleet, “Theory and Research on Leadership in Organizations,” в Handbook of Industrial and Organizational Psychology, 2nd edition, vol. 3, ed. Marvin D. Dunnette and Leaetta M. Hough (Palo Alto, CA: Consulting Psychologists Press, 1990): с. 147–197.
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Лидерство и зависимость: см. John P. Kotter, Power in Management: How to Understand, Acquire, and Use It (New York: AMACOM, 1979).
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Эффективность лидерства и властные полномочия: см. David C. McClelland and Richard Boyatzis, “The Leadership Motive Pattern and Long Term Success in Management,” Journal of Applied Psychology 67 (1982): с. 737–743; Alan F. Fontana, Roberta L. Rosenberg, Jonathan L. Marcus, and Robert D. Kerns, “Type A Behavior Pattern, Inhibited Power Motivation, and Activity Inhibition,” Journal of Personality and Social Psychology 52 (1987): с. 177–183; McClelland, Human Motivation; Ruth L. Jacobs and David McClelland, “Moving Up the Corporate Ladder: A Longitudinal Study of the Leadership Motive Pattern and Managerial Success in Women and Men,” Consulting Psychology Journal: Practice and Research 46 (1994): с. 32–41; Sharon R. Jenkins, “Need for Power and Women’s Careers Over 14 Years: Structural Power, Job Satisfaction, and Motive Change,” Journal of Personality and Social Psychology, 66 (1994): с. 155–165.
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Управленческий стресс: см. McClelland, Human Motivation.
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Факторы, способствующие стрессу: см. Sally S. Dickerson and Margaret E. Kemeny, “Acute Stressors and Cortisol Responses: A Theoretical Integration and Synthesis of Laboratory Research,” Psychological Bulletin 130, № 3 (2004): с. 355–391.
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Ожидание стрессовых событий как фактор стресса: см. Paul Martin, The Healing Mind: The Vital Links Between Brain and Behavior, Immunity and Disease (New York: Thomas Dunne Books, St. Martin’s Griffin, 1997).
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Роль самоконтроля в деятельности грамотных лидеров: см. McClelland and Boyatzis, “The Leadership Motive Pattern and Long Term Success in Management”; David McClelland, Power: The Inner Experience (New York: Irvington Press, 1975).
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Самоконтроль вызывает стресс: см. Roy Baumeister, Todd Heatherton, and Diane Tice, Losing Control: How and Why People Fail at Self-Regulation (New York: Academic Press, 1994); Robert Sapolsky, “The Physiology and Pathophysiology of Unhappiness” в Well-Being: The Foundations of Hedonic Psychology, ed. Daniel Kahnemann, Edward Diener, and Norbert Schwarz (New York: Russell Sage Foundation, 1999), с. 453–469.
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Аспекты управленческого стресса: см. Robert S. Steele, “The Physiological Concomitants of Psychogenic Motive Arousal in College Males” (PhD diss., Harvard University, 1973); Robert S. Steele, “Power Motivation, Activation, and Inspirational Speeches,” Journal of Personality 45 (1977): с. 53–64; McClelland, Human Motivation; David McClelland and John B. Jemmott III, “Power Motivation, Stress, and Physical Illness,” Journal of Human Stress 6, № 4 (1980: с. 6–15; David McClelland, Grace Ross, and Vandana Patel, “The Effect of an Academic Examination on Salivary Norepinephrine and Immunoglobulin levels,” Journal of Human Stress 11 (1985): с. 52–59; David McClelland, Erik Floor, Richard J. Davidson, and Clifford Saron, “Stressed Power Motivation, Sympathetic Activation, Immune Function, and Illness,” Journal of Human Stress 67 (1980): с. 737–743; Oliver C. Schultheiss, “Psychophysiological and Health Correlates of Implicit Motives,” paper presented at the 107th Annual Convention of the American Psychological Association, Boston, Massachusetts, August 1999, Oliver C. Schultheiss and Joachim C. Brunstein, “Inhibited Power Motivation and Persuasive Communication: A Lens Model Analysis,” Journal of Personality 70 (2002): с. 553–582; Oliver C. Schultheiss and Wolfgang Rohde, “Implicit Power Motivation Predicts Men’s Testosterone Changes and Implicit Learning in a Context Situation,” Hormones and Behavior 41 (2002): с. 195–202; Joseph LeDoux, Synaptic Self: How Our Brains Become Who We Are (New York: Viking, 2002); Robert M. Sapolsky, “Why Stress Is Bad for Your Brain,” Science, August 9, 1996, с. 749–750; Bruce S. McEwen, “Protective and Damaging Effects of Stress Mediators,” New England Journal of Medicine 338 (1998): с. 171–179.
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Стресс и активация СНС: см. W. Cannon, “Stresses and Strains in Homeostasis,” American Journal of Medical Science 189 (1935): с. 1–14.
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Аллостатическая нагрузка и напряжение: см. Sally Dickerson and Margaret Kemeny, “Acute Stressors and Cortisol Responses”; Oakly Ray, “How the Mind Hurts and Heals the Body,” American Psychologists 59, № 1 (2004): с. 29–40; Suzanne C. Segerstom and Gregory E. Miller, “Psychological Stress and the Human Immune System: A Meta-analytic Study of 30 Years of Inquiry,” Psychological Bulletin 130, № 4 (2004): с. 601–630.
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